For any coach operator, identifying the right onboard technologies requires time and a careful appraisal of your requirements. That’s why operators tend to opt for an eclectic mix of solutions, purchased when and where they can afford to roll them out across the fleet. But this approach comes with its downsides. Technologies end up with wildly disparate capabilities, not just in their performance, but in their ability to communicate with each other.
That’s why Sygnal offers a range of packages, tailored to meet the specific needs of every transport operator and centralised through one system. So whether you’re a large, national operator or a small, local coach firm, there’s a Sygnal package to meet your needs.
But which Sygnal package is right for your coach company? That all depends on what you’re looking for…
Of course, the size of your fleet will be a key factor in the kind of technologies you require. Are you a small local coach hire company looking for a simple onboard WiFi system or a nationwide operator looking for an entire onboard overhaul? Each Sygnal package comes with onboard WiFi and access to the Sygnal Portal as standard, but for some operators, this is just the tip of the iceberg.
Small coach companies with just a few vehicles, for instance, might be looking for a simple Sygnal WiFi and Portal package. Major operators with hundreds of vehicles, meanwhile, are more likely to require robust fleet-tracking technology than a small local service.
Of course, every operator has a different idea of what their company needs to grow. That’s why we encourage our customers to discuss their current requirements and future growth prospects before establishing which Sygnal package best suits their needs.
It’s not just the size of your fleet that determines the kind of technologies you require. The typical daily functions of your company will go some way to dictating the scale of your Sygnal package.
Some questions to consider:
- Do you operate school routes?
If so, onboard bus CCTV could be an essential technology. For safety purposes, many schools now require their coach operators to provide CCTV as a standard safety feature. Operators looking to expand their local bus contracts, then, will not get far without onboard cameras. Likewise, operators that choose to integrate CCTV will be better positioned in school transport tenders.
- Do you run coach tours?
Coach tours can cover a wide range of services. Whether it’s for international or domestic passengers, the unique requirements warrant a specialised service. Discerning these requirements before you purchase your Sygnal Package is integral to getting the most value for money. For instance, coach tour companies operating in remote areas of the country might require signal enhancement technology to ensure total connectivity. Meanwhile, operators running tours for overseas tourists may want to consider integrations for translation tools for their onboard content.
- Do you run tours abroad?
The same goes for operators who run coach tours abroad. Sygnal WiFi functions anywhere within the EU, so connectivity isn’t a problem. However, operators will require accurate GPS and fleet-tracking software, particularly if a vehicle is travelling a new or remote route.
Operators running tours to areas outside the EU will be required to purchase an international data package. Alternatively, invest in some offline content to keep passengers entertained when they enter non-EU territory.
- Do you run regular local services?
Operators running regular services, whether it be across local, regional or nationwide areas, have their own unique set of requirements. To begin with, operators who run services on scheduled routes, in which the bus stops at established points, may find they don’t require content for the passenger entertainment system. After all, if most passengers are only onboard for twenty minutes to half an hour, they’re unlikely to want to start watching a film.
Mobile ticketing, on the other hand, is an essential tool for operators running regular routes. For coach companies who run infrequent services between specific destinations, mobile ticketing can be a useful tool but is not necessarily essential.
The needs of your fleet are defined not just by the type of coach tours you run but also the typical locations in which you operate.
As we said before, if your routes tend to adhere to remote areas, you’re more likely to encounter issues in connectivity and maintaining visibility of your vehicles.
Rural commutes tend to involve longer journeys, so it’s a good idea to consider additional features that decrease pressure on the 4G data connection. Simultaneously, rural transport can experience significant delays as a result of closed roads or slow-moving vehicles. Sygnal’s GPS system enables operators to keep track of their vehicles and redirect them should they notice an obstruction somewhere on the route.
Similarly, in urban areas, your biggest concerns will be navigating traffic and security. The Sygnal Secure Package comes with CCTV, dashcams and GPS along with Sygnal’s robust WiFi. Through these technologies, drivers can monitor onboard events, use the dashcams to navigate narrow gaps on busy roads and receive real-time updates on local traffic disruptions.
Many operators run services that cover both urban and rural routes. The Sygnal Fleet package comes with a suite of technologies designed to meet the diverse needs of every modern bus company.
Although likely to have the most significant impact on your technology needs, your customer base is usually the most difficult to qualify. Regardless of how diverse your customer base might be, it’s vital you establish your typical demographic and take steps to tailor your services to their needs.
Schoolchildren, although limited in their access to smartphones, are major consumers of WiFi. However, younger passengers must also be protected from harmful content. That’s why Sygnal comes with inbuilt options for parental locks and age verification. Operators can also block websites on specific servers to further protect children.
Any company that provides some kind of public WiFi will know that passengers between 18-30 years old are the highest consumers of data. Millennial travellers are also the most common users of public transport, excluding the elderly. Sygnal already blocks access to data-heavy websites (including video-streaming such as YouTube), so you can rest easy that they won’t drain your data. Simultaneously, every Sygnal server is designed to provide support for up to 60 concurrent onboard WiFi users, so there’s no need to worry about WiFi speeds even with a bus full of young travellers.
Worried about exceeding your data limit with a bus full of young travellers on a cross-country trip? No need to fear: Sygnal can place a cap on your servers, so you’re never charged for overages. In addition, the Sygnal Portal (available with all packages) allows you to track data usage on all of your Sygnal servers. If you notice a particular server is close to reaching its data limit, you can choose from a selection of add-ons. That way, your data-hungry passengers stay happy and your service gets the great rating it deserves.
Current onboard technologies
Most operators today have at least one onboard technology – whether it be passenger WiFi, GPS or CCTV. But, as we’ve discussed before, technologies are often compiled from a range of sources. Not only does this complicate the process of gathering data from these devices, but it also locks operators into multiple contracts with various companies.
Even if you’re currently signed up to a contract for another onboard technology, Sygnal can install new devices. However, it’s only with a Sygnal package that you can centralise your existing technologies under one easy to manage platform and consolidate your payments under one simple monthly contract.
Of course, any operator already using a mix of onboard technologies knows that requirements are defined by the resources you have at your disposal. Operators who dedicate a member of staff to managing onboard technologies might find it easy running multiple disparate systems. For smaller, independent coach companies, however, this is unlikely. Even large, nationwide operators with a dedicated team could benefit from streamlining all their technologies under one system.
If you’re still not sure which Sygnal Package is right for your company, get in touch and we’ll find the best option for you. After all, every modern coach company needs onboard technologies, it’s just about figuring out which best serve your purposes.